Ecommerce Terms & conditions
TERMS AND CONDITIONS OF IMAGES AND PHOTOGRAPHY
© Clwydian Vale Welsh Meats Ltd Limited reserves all Copyright in photographs and print provided in this Web and otherwise as produced. Any infringement, whether by the replication of photographs or the repetition and/or plagiarism of print, will not be tolerated and Clwydian Vale Welsh Meats Ltd reserve the right to raise legal proceedings to protect its commercial interests.
TERMS AND CONDITIONS OF ECOMMERCE SALES
We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.
All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.
- Delivery times
You may select our cost-effective delivery service to UK mainland locations, or call in person at our depot to collect your order. We are able to offer delivery to all addresses in England, Wales, and the Scottish mainland. We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our website will give relevant details.
- Delivery Arrangements
All orders are despatched within 24-48 working hours using a next-day, courier service who deliver from Tuesday through to Friday (orders placed on a Friday will not be delivered until the following Tuesday). This ensures that goods are maintained in perfect condition during transit. When placing your order, it is important that someone should be at home to take delivery; the trained delivery drivers will have explicit instructions to leave your order at the premises if no-one is available, and will not take the package back to their depot. The drivers know they are carrying perishable goods. The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or when the driver leaves your order at the premises.
You may opt to collect your order in person from our depot, in which case it will be available for you two days after placing the order (except Sunday, Monday and after 2pm Saturdays). Goods not collected within two days after they are available for collection will be disposed of, and the order deemed complete. No refunds can be made for uncollected orders.
- Packaging for Delivery
You may rest assured we have taken great care to ensure your goods arrive in best condition. Our packaging standard has been carefully designed to maintain a temperature within the chill-pack of less than 5°C for 48 hours – double the time your chill-pack should spend in transit. Your produce will be vacuum packed in a food-safe polythene pouch, if requested, then placed in a rigid polystyrene outer box, the ‘chill-pack’. Each pack is provided with an ice-replacement gel (“Techni-ice”), which has special low-temperature properties. This gel is non-toxic, food-safe, and can be disposed of safely with normal household waste. Rigid polystyrene cartons can also be re-used; you may find these are useful for a wide range of storage or packing purposes.
- Acceptable Weight Variation
When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.
- Unfulfilled Orders
Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.
- Guarantee of Satisfaction
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
- Non-Delivery Claims
In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.
We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed.
- Data Protection
All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.
Cheque payment: “Your order will not be shipped until the funds have cleared in our account. Please allow at least 5 working days for clearance.”
Direct bank transfer – Details will be presented during the checkout process. Again, your order will not ship until your funds appear in our account.